Privacy Policy

1. Introduction

Keystone Atlas ("we," "us," or "our") operates The Ultimate Avatar 2.0 ("The Ultimate Avatar"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Information You Provide

• Account information (email address, password)
• Profile information you choose to provide
• Content you create using the platform (avatars, stories, content)
• Payment information (processed securely by Stripe)
• Communications with us (support requests, feedback)

Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (features used, time spent, interactions)
• Log data (IP address, access times, pages viewed)
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the service
• Process transactions and send related information
• Send administrative messages (account updates, security alerts)
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues or fraud
• Send marketing communications (with your consent)

4. AI Processing

The Ultimate Avatar 2.0 uses artificial intelligence (powered by Anthropic's Claude) to provide avatar discovery and content generation features. When you use these features:

• Your inputs are processed by AI to generate responses
• Conversation data is stored to enable save/resume functionality
• We do not use your personal content to train AI models
• AI-generated content is stored in your account for your use

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Companies that help us operate (Stripe for payments, Supabase for data storage, Vercel for hosting, Anthropic for AI)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion:

• Personal data is deleted within 30 days
• Backup copies may persist for up to 90 days
• We may retain anonymized data for analytics
• Some data may be retained for legal compliance

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at hello@andrewhawkes.com

9. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage. You can control cookies through your browser settings, but some features may not function properly without them.

10. Third-Party Services

Our service integrates with third-party services that have their own privacy policies:

• Stripe: Payment processing - stripe.com/privacy
• Supabase: Database and authentication - supabase.com/privacy
• Anthropic: AI services - anthropic.com/privacy

11. Children's Privacy

The Ultimate Avatar 2.0 is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected data from a child, we will delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the service. Your continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions about this Privacy Policy or our data practices, contact us at: hello@andrewhawkes.com

Keystone Atlas
Dubai, United Arab Emirates